Returns & Replacements Policy

At the Door

We open chairs and sofas with you at the door. If it’s damaged, wrong, or not like the one you saw in the shop, we take it back on the van and you pay nothing for it. If you’d rather have a different one, we take it back and place a new order.

Returns

• Faulty, damaged or not what you ordered: we always take it back. Tell us within 5 days of getting it.
• Changed your mind: you can return it within 5 days of getting it, if it’s unused and we can sell it again. Chairs and sofas are checked at the door instead.
• Godrej Interio: faulty only.

This is the same whether we delivered it or you collected it; if you collect, check it at the counter. Quote your order reference.

Refunds

You choose: store credit, or your money back in cash at the shop or by UPI. For something faulty, you can always have the money back. Store credit is for website orders.

Cancelling

You can cancel free of charge any time before it’s delivered, or before the visit starts. Call us on +91 88373 71573. Any store credit you used goes back on your account.

Service Visits

Move or cancel a visit free of charge; please tell us by the day before if you can. If the work isn’t right, tell us within 5 days and we’ll come back and put it right free of charge.

Contact

To return something, ask about a refund or cancel an order, call the shop on +91 88373 71573. For a repair or a service visit, call the Service line on +91 87945 76226. Or email mail@lengliim.com.