Terms and Conditions

1. Acceptance of Terms

This website is run by Lengliim LLP (LLPIN AAZ-2611, GSTIN 14AAJFL7770K1ZV), a limited liability partnership registered in India (referred to as “we,” “us,” or “our”). Its registered office is House No. 131, B. Vengnom, Churachandpur, Manipur 795128, and its place of business is S Lhungdim Complex, Molnom, Churachandpur, Manipur 795128. By accessing or using our services, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these terms, please do not use our services.

Nothing in these terms limits your rights under the Consumer Protection Act, 2019.

2. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. It is your responsibility to review these terms periodically for changes. Your continued use of our services after any modifications indicates your acceptance of the updated terms.

3. Privacy Policy

Your use of our services is also governed by our Privacy Policy. Please review it to understand how we collect, use, and protect your personal information in accordance with Indian data protection laws.

4. Products and Services

Product descriptions: we strive to provide accurate descriptions and images of our products; however, we do not warrant that product descriptions or any other content on our website are complete, accurate, or error-free.

Pricing: prices for products and services are subject to change without notice. We reserve the right to modify or discontinue any product or service at any time.

5. Ordering and Payment

Order confirmation: once you place an order, you will receive a confirmation with the details of your purchase. This serves as an acknowledgement of your order but does not constitute acceptance.

Payment: you pay when we deliver your order, at a service visit, or when you collect your order from the shop, in cash or by UPI; the shop also takes cards. Store credit on your account can be used at checkout. All payments are subject to verification, and we reserve the right to cancel or refuse any order.

6. Offline Store Purchases

In-store purchases: for purchases made at our physical store location, please refer to our in-store terms and conditions, which are available at the store and provided to you at the time of purchase.

Return and exchange policy: our return and exchange policy for in-store purchases may differ from our online policy. Please inquire at the store for details.

7. Shipping and Returns for Online Purchases

Shipping: we will make every effort to ensure prompt delivery of your online order, but we are not responsible for delays or non-delivery caused by external factors. See our Shipping Policy.

Returns and refunds: please review our Returns & Replacements Policy before making an online purchase.

8. Intellectual Property

All content on our website, including text, graphics, logos, and images, is protected by intellectual property laws and is the property of Lengliim LLP. You may not use, reproduce, or distribute our content without our express written consent.

9. Limitation of Liability

We shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of your use or inability to use our services in accordance with Indian laws.

10. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising from the use of our services will be subject to the jurisdiction of the courts in Manipur, India.

11. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at mail@lengliim.com or call the shop on +91 88373 71573. For a repair or a service visit, call the Service line on +91 87945 76226.

12. Grievance Officer

Complaints about an order, a product, your personal information or your use of this website go to our Grievance Officer, John Thangminlun (Designated Partner, Lengliim LLP). Email mail@lengliim.com or call +91 88373 71573. Their full details, and how quickly we respond, are in our Privacy Policy.